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What we do during a Service Disruption

Wednesday, September 17, 2014

We do everything humanly possible to fix problems before they impact our customers. As with all things related to technology, there will be times when something happens that affect your website or email services. We have a dedicated team that works 24 hours a day, 7 days a week, whose sole tasks is to monitor our entire server fleet, and fix any problems that arise as quickly as possible....

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Server Reboot: S1-Singapore

Monday, April 1, 2013

We can see that the server needs a manual file system check(FSCK) to ensure filesystem and data integrity. We are going to take the server S1-Singapore down for an emergency manual FSCK.

Service Resume : S3-Singapore

Friday, January 25, 2013

The raid array rebuild has been completed and all containers are back online now. Please contact the support department if you are experiencing any further issues.

Service Disruption : S3-Singapore

Friday, January 25, 2013

One of the harddisk fail to work and we had replaced the harddisk. We are currently recovering the data and the server should be up shortly. Currently 75% completed.

DDos Attack

Thursday, September 27, 2012

Unfortunately the internet is a very hostile place and DDoS Attacks [Wikipedia] are becoming more and more common.   In over 8 years in business we've never been the direct target of an attack but it seems today that has changed. We have been destined by a large DDos attack which first resulted in a few time outs in our networks and we null routed the source quickly. There was another...

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Data Migration in Progress...

Saturday, August 25, 2012

The migration should be mostly transparent to all end users. In event you encountered any problems with your accounts, please do not hesitate to SMS us at +65 8624 5551. We strive to perform maintenance without an impact to you. However, the possibility always exists that a maintenance event can have unintended consequences that impact your business, up to and including unplanned or...

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