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SMTP service Resume

Tuesday, October 17, 2017


Update:: The SMTP service is back online on the server now. This alert will now be closed. If you continue to have any issues, please feel free to contact the support department via System Portal ticket. Thank you for your patience while this alert was active.




Outgoing Email Issues: Multiple Servers

Monday, October 16, 2017


We are currently facing issues with outgoing email messages on multiple servers which is causing all/most emails sent on those servers to result in an error. We are actively investigating the issue, and may be forced to reboot the server in order to be able to properly administrate it. We will keep you updated further through this thread. Thank you for your understanding and patience....

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Emails Recovery Fully Completed: bs1-Singapore

Monday, October 17, 2016


UPDATE: The bs1-Singapore server is now back online with all services responding as expected. Please contact the support department if you are experiencing any further issues. Thank you for your patience and great understanding.




Service Resume: bs1-Singapore

Monday, October 17, 2016


SERVER UP TIME: 17:59 pm +8 GMT 17/10/2016 STATUS: Resolved The raid array rebuild has been completed and all containers are back online now.  We're currently working on restoring existing emails back to mailboxes and will post updates when emails has been fully restored. We appreciate your patience and understanding while we work to restore normal service.

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Temporary Server: bs1-Singapore

Monday, October 17, 2016


We had created a temporary server for users that need to send/receive emails while the existing bs1-Singapore is down. Please contact us if you require the service.




Service Disruption: bs1-Singapore

Monday, October 17, 2016


DISRUPTION START TIME: 12:45 pm +8 GMT 17/10/2016 ESTIMATED DURATION: 4 hours STATUS: Resolved We're getting in touch with you to let you know about a service interruption affecting the server bs1-singapore. After scanning the harddisk raid array, it seems that the performance is still depleted. One of the harddisk fail to work and we have to replace the harddisk. We sincerely...

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Emergency File System Check: bs1-Singapore

Monday, October 17, 2016


DISRUPTION START TIME:  08:36 am +8 GMT 17/10/2016 ESTIMATED DURATION:  4 hours STATUS:  Resolved Unfortunately, we've encountered a disk issue with the server bs1-Singapore that requires immediate attention. We're currently working on resolving the issue, and will post updates here when more information is known or the issue has been resolved. Websites and control panels may...

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WordPress 4.4 Released – Upgrade Today

Thursday, March 3, 2016


WordPress 4.4 was recently released and comes with a wealth of improvements, features, and a new default theme! We encourage all WordPress users to update to the latest version as soon as possible, as each version comes with a new round of bug fixes and security updates. We do first implore you to make a backup of your website prior to upgrading – it’s very unlikely that something will go...

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Introducing Cloud Hosting Services

Friday, September 11, 2015


Cloud Web Hosting is designed to keep downtime for your email and websites to an absolute minimum. It is targeted at businesses and consumers who need a very high level of uptime but don't have a large IT budget to spend on complicated load-balanced, multi-server solutions. It is perfect for web sites that are not busy enough to need the increased hardware resources of a VPS or dedicated...

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What we do during a Service Disruption

Wednesday, September 17, 2014


We do everything humanly possible to fix problems before they impact our customers. As with all things related to technology, there will be times when something happens that affect your website or email services. We have a dedicated team that works 24 hours a day, 7 days a week, whose sole tasks is to monitor our entire server fleet, and fix any problems that arise as quickly as possible....

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